PT 2nd Shift Desktop Support

About the role

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift part-time position of Desktop Support Technician. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Schedule

• Friday – 4:30pm to 9:30pm Eastern
• Saturday – 4:30pm to 1:30am Eastern
• Sunday – 4:30pm to 1:30am Eastern
• Monday – 4:30pm to 9:30pm Eastern
• 24 hours per week

Location eligibility

You must be located in one of these areas to be eligible for an interview: IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, NV, OH, UT, SC, MI, MO, and NC.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Provide on-site assistance to clients on an as needed basis
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
• Provide regional local on-site client support, as necessary

Requirements

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skills
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred
• Experience with server and network administration, software deployment and MS office
• Document management experience preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications are strongly preferred

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer

Pay

The base pay for this position has an hourly salary range of $30.00 to $35.00 per hour. The actual salary offer will take into account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.