IT Desktop Support Technician 2nd shift

You must be located in one of these areas to be eligible for an interview: IL, DE, FL, GA, MA, KY, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, or NC.

About the role

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff, and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Schedule

• Monday through Friday, 4:30 PM to 1:30 AM Eastern
• Wednesday through Sunday, 4:30 PM to 1:30 AM Eastern
• Friday through Tuesday, 4:30 PM to 1:30 AM Eastern

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry-standard remote connections, internal ticketing system, monitoring consoles, and more
• Provide on-site assistance to clients as needed
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues, and more
• Escalate issues and interact closely with third-party vendors and other team members to help manage the resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal-facing projects, as assigned, to facilitate the growth of the Support Practice Group
• Provide regional local on-site client support, as necessary

Requirements

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail-oriented, with a high degree of accuracy and follow-up
• Strong problem-solving and technical troubleshooting skills

Qualifications

• Experience supporting environments with Windows Server and Exchange infrastructure is preferred
• Experience with server and network administration, software deployment, and MS Office
• Document management experience preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications are strongly preferred

Pay

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take into account a wide range of factors, including the individual's qualifications, experience, and location. Certain positions are eligible for bonuses or commissions.

Benefits

• Family-oriented team environment with a strong emphasis on work-life balance
• Medical, dental, HSA, life, and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays, vacation, and sick days
• Training on the latest technologies

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.