Desktop Support Specialist - Second Shift

About the role

The IT Support Technician – Second Shift plays a crucial role in ensuring the smooth operation of production, warehouse, and business systems during non-standard business hours. This position is essential for minimizing downtime and aligning IT services with the operational demands of the second shift.

Responsibilities

• Provide after-hours technical support to address critical incidents and minimize operational disruptions
• Troubleshoot and resolve user issues related to system access, hardware, and applications
• Support production and warehouse systems to ensure uptime during second shift operations
• Maintain and track IT asset inventory, including equipment audits and usage monitoring
• Develop and maintain knowledge base documentation for common issues and resolutions
• Support MS Windows AD Administration
• Support and maintain handheld device admin (iPhone, Android phone, Zebra PDA)
• Collaborate with cross-functional teams on IT projects and operational support needs
• Support external partners (e.g., 3PL) and internal teams during second shift operations

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 2+ years of IT support or service desk experience preferred
• Strong troubleshooting skills across hardware, software, and user access issues
• Experience supporting production, warehouse, or manufacturing environments is a plus
• Ability to work independently during off-hours with minimal supervision
• Excellent communication and customer service skills

Benefits

We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Join us in making a real impact and creating a brighter, more sustainable future in the Columbus area.