Desktop Support Technician - 2nd Shift

About the role

A TEKsystems client in Olive Branch, MS is seeking a Desktop Support Technician resource to assist in the support of PC’s, Printer’s and RF devices used by Global Logistics associates. Support can consist of; day to day trouble calls or user requests, supporting on-going projects related to these types of devices and routine device maintenance / upkeep.

Responsibilities

• Troubleshoot problems with PC’s, Printer’s and RF devices
• Communicate and follow-up with end users of various levels within the organization
• Provide excellent customer service
• Support Outlook / Microsoft Office / Word / Excel
• Supporting Zebra Label Printers
• Supporting RF (Radio Frequency) Devices (experience with Wireless Network Connectivity)
• Basic Networking skills to communicate with the Network Engineer
• Use ServiceNow Ticketing System

Requirements

• Reasonably adept in troubleshooting problems with PC’s, Printer’s and RF devices
• Experience with Laser Jet Printers
• Experience with Zebra Label Printers
• Experience with RF (Radio Frequency) Devices
• Experience with Microsoft Office 365/Windows 11
• Basic Networking skills
• Experience with ServiceNow Ticketing System

Qualifications

• Basic Networking skills
• Experience with ServiceNow Ticketing System

Skills

• Microsoft Office 365/Windows 11
• Laser Jet Printers
• Zebra Label Printers
• RF (Radio Frequency) Devices
• Outlook / Microsoft Office / Word / Excel
• Basic Networking skills
• ServiceNow Ticketing System

Benefits

Not specified

Pay

The pay range for this position is $18.00 - $22.00/hr.

Schedule

Work hours are Monday to Friday, 2:30pm to 11pm.

Location

Candidate must work onsite in Olive Branch, MS.

Additional Information

Candidate must have a cell phone for receiving calls from Desktop lead or Manager regarding high priority tickets.

About TEKsystems

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.