Desktop Support Technician (2nd Shift)
About the role
This position supports users in a fast-paced healthcare environment, specifically in the Operating Room. The ideal candidate must have prior experience in desktop-related work within a healthcare setting.
Responsibilities
- Computer imaging and upgrade
- PC’s and Printer deployment
- Wyse terminal setup and configuration
- Configure Mobile devices (iPhone, iPad)
- Clinical software installations
- Customer Service and Communication: Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures. Provide exemplary customer service across all levels of the organization.
- Technical Skills (End User Device administration/configuration/support/troubleshooting, Use of tools and utilities): Analyze system failures, perform checkpoint rounds, ensure electronic and physical security policies are adhered to, implement, install, maintain, and support End User Infrastructure Support equipment, software, and connectivity for PDAs, PCs - Macintosh, PC/Workstation, printers, LAN, AV, video conferencing, telephone.
- Monitor the assigned desktop queue(s) in the Front Range ticket system, log real-time written journal entries documenting actions taken on all ticket requests, and close tickets within established service levels.
- Perform wire management throughout the environment on all of our IT equipment, ensuring proper wiring maintenance.
- Assist and participate in implementing and planning small projects or projects specific to the tech's assigned department.
- Responsible for resolving specified number of tickets per day, resolving percentage of monthly tickets at desktop site using mobile tools and devices, and closing tickets in a timely manner while striving to reduce the mean time to resolve each issue.
Requirements
MUST have prior experience doing desktop related work in a healthcare setting. Must be super tech savvy, personable, and have a proactive go-getter mindset.
Qualifications
- Experience Level: Entry Level
- Job Type & Location: Contract position based out of Brooklyn, NY.
Skills
- Desktop
- Troubleshooting
- Hardware
- Windows
- Customer service
- Technical support
- Imaging
- Deployment
Top Skills Details
- Desktop
- Troubleshooting
- Hardware
- Windows
- Customer service
- Technical support
- Imaging
- Deployment
Additional Skills & Qualifications
The technician will be responsible for supporting users in a fast-paced healthcare environment. Must have prior experience doing desktop related work in a healthcare setting. Must be super tech savvy, personable, and have a proactive go-getter mindset.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
About TEKsystems Global Services
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.