Support Technician 2nd Shift

Job Duties & Responsibilities

• Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.
• Provide technical support for printing, scanning, and general systems, and hardware inquiries.
• Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.
• Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.
• Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.

Teammate Administrative Support

• Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.
• Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.
• Aid teammates with password resets for RF and desktop applications as needed.
• Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.

Warehouse Management System Knowledge

• Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.
• Learn and manage the patching of Microsoft Servers in the DC.
• Provide coverage for the System Admin during their absence or when working on external projects.

Warehouse Management System Support

• Troubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary.
• Aid teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.
• Collaborate with other support teams, such as Maintenance, during potential building outages.
• Coordinate with vendors for building support as needed.
• Aid with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows.

Teammate Engagement

• Participate in Individual Development Plans to identify growth opportunities vertically and horizontally.