PSS - CT/MRI - FULL TIME

Essential Functions

• Verify demographics to avoid duplicate patients.
• Arrive patients in a timely manner obtaining and updating emergency contact information to include guarantor, addresses (i.e., seasonal, parents, etc.).
• Provides appropriate questionnaires to patients.
• Monitors lobby to ensure patients are not waiting excessive amounts of time.
• Notifies patients of wait times.
• Obtains and/or verifies current insurance information when scheduling and arriving appointments.
• Follows IDX Alert policy prior to scheduling appointment.
• Follows PFS collection comments.
• Verifies payment sources accurately entered into IDX with appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
• Communicates with department MCR to verify appropriate referrals are entered and attached to appointment in a timely manner.
• Schedules and cancels appointments accurately following protocol.
• Proportionately handles incoming calls.
• Reschedules bumped patients in a timely manner.
• Reviews exam screening forms.
• Prepares patients appropriately for the examination.
• Administers & times Oral contrast per protocol.

Requirements

• High school graduate or GED.
• Must possess and demonstrate excellent communication skills.
• Must be able to work independently with minimum supervision with an ability to exercise judgment and discretion.
• Must have basic knowledge of Windows-based computer applications.
• Must have accurate keyboard skills.
• Prefer one-year billing experience within medical or insurance environment.
• Basic medical terminology & understanding of medical terms.