PSH Property Manager (Trauma informed care focus)

The Sanctuary on Potomac

Join us in making a lasting impact! We are excited to announce an upcoming opportunity at The Sanctuary on Potomac, a new 43-unit Permanent Supportive Housing (PSH) development dedicated to providing safe, stable, and affordable housing for individuals experiencing homelessness and those with complex service needs.

About the role

This role requires consistent application of trauma-informed care principles when interacting with residents. The Housing Specialist will support housing stability by fostering a safe, respectful, and empowering environment. Responsible for the completion of requested property accounting functions by assigned due dates. Inspects apartments after move out to determine the security deposit dispositions. Keeps abreast of property conditions, and to makes suggestions and initiates action to make needed improvements. Assures compliance with all regulations for funding sources (e.g., LIHTC, RTC, Project Based Section 8, Public Housing etc.). Give direction and delegate tasks to property staff. May be responsible for more than one property.

Responsibilities

• Lease apartments when needed. This includes but is not limited to the following duties:
• Completes reference and credit checks to assure AHA leasing guidelines are followed.
• Receive and process completed applications including the determining of eligibility under the program guidelines.
• Prepares lease documents, addendums, and community policies for all residents.
• Cook up move-in of new residents. Inspect move-ins to assure staff and vendors are performing their jobs in such a manner as to meet company standards.
• Complete unit inspection with resident on or before move-in. Advise resident of proper operation of appliances.
• Provide Resident Handbook to new residents, outlining the community policies, location of schools, stores and important phone numbers.
• Performs follow-up of any concerns or additional work orders that were noted in the move in inspection or lease signing process.
• Maintains a current waiting list(s).
• Enforces and follows all Fair Housing rules and regulations.
• Delivers any postings to residents.
• Is available to take all resident complaints, including but not limited to: repair requests, resident relations, towing, and resident assistance.

Qualifications

• A High School diploma or equivalent.
• Minimum of Three years of experience.
• Strong knowledge of Housing Program Regulations and Compliance including experience with the following programs: Tax Credits, Project-based Section 8, and Public Housing.
• Prior experience in a PHA setting.
• Must have reliable transportation, a valid Drivers License, and be current with all necessary insurance.
• Solid knowledge of Fair Housing Laws.
• Solid computer skills.
• The ability to give direction and appropriately delegate responsibility to staff and to promote the willingness of a response.
• The ability to troubleshoot, recognize potential problems, and offer alternatives.
• Trauma-informed care principles and practices.
• Complete mandatory training per AHA.
• Experience working with individuals experiencing homelessness, mental health conditions, or trauma.
• Commitment to completing mandatory trauma-informed care and mental health training as designated by management.
• Willingness to continuously build skills related to behavioral health, de-escalation, and resident engagement.
• Completion of Certification within the first 6 months of employment.

Skills

• Complete mandatory training per AHA.
• Experience working with individuals experiencing homelessness, mental health conditions, or trauma.
• Commitment to completing mandatory trauma-informed care and mental health training as designated by management.
• Willingness to continuously build skills related to behavioral health, de-escalation, and resident engagement.
• Completion of Certification within the first 6 months of employment.

Benefits

Salary: $33.00-$37.00 an hour based on education and experience. Hiring Bonus*: This position is eligible for a $2,000 hiring bonus.