PSCC Dispatcher

About the role

The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center.

Responsibilities

• Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner.
• Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel.
• Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination.
• Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations.
• Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities.
• Accurately document, track, and update incidents using the Computer-Aided Dispatch (CAD) system.
• Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted.
• Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements.
• Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.
• Operate and monitor: Emergency 911 and administrative telephone systems; Computer-Aided Dispatch (CAD) systems; Two-way radio communications systems; Closed-Circuit Television (CCTV) systems; Fire and security alarm monitoring systems; Emergency warning and notification systems; Criminal Justice Information Services (CJIS) systems; Driver and Vehicle Information Database (DAVID); Incident management and security monitoring platforms.
• Identify and communicate security, safety, or operational concerns requiring immediate action.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Must meet and maintain applicable requirements of: NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel; NFPA 1221 standards related to emergency communications operations.
• Must obtain and maintain certifications for: