PSC Manager - Springfield, MO

About the role

This is an onsite position in Springfield, MO.

Primary responsibilities

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Completes training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies.
• May require reimbursable travel for stocking of supplies.
• Aids in managing Patient Service Center vendors.
• Aids in phlebotomy program management: Monitor distribution and claiming of blood draws, Manage customer feedback, Manage small escalations as needed.
• Manage scheduling issues
• Ensure continued and open communication regarding ongoing draw statuses
• General phlebotomy knowledge for PSC’s location (per state regulations)

Qualifications

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• Managing/supervising phlebotomy operations and teams experience preferred
• BS/BA degree (preferred)
• High School Diploma (or equivalent) required
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Knowledge, skills, and abilities

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• General understanding of mobile phlebotomy and general phlebotomy services.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Ability to learn and embrace online tools for effective program management.

Our opportunity

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

What we offer

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• We also offer a generous employee referral program!

Contact us

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

• BBB announcement on job scams
• FBI Cyber Crime resource page