GM of Service - PSD

About the role

The GM of Service – PSD is responsible for quality execution of WCAT Power Systems products and services at the Business Unit level.

Responsibilities

• Communicate, comply with, and promote WCAT EHS policies.
• Responsible for daily service operations of the Power Systems Service Division.
• Accountable for field and shop operations in the areas of financial revenue performance, expense management, and customer satisfaction.
• Responsible for the quality delivery of WCAT PSD products and services and continuous development of all employees within his/her area of responsibility to achieve the company’s desire for operational excellence.
• Recruit, hire, develop, evaluate, and terminate, WCAT PSD service personnel.
• Initiate and document disciplinary action.
• Resolve employee conflicts.
• Identify and develop potential successors for all service supervisory roles.
• Develop WCAT PSD policies.
• Lead and Train employees on new initiatives and processes.
• Communicate with Account Managers regarding WCAT sales, opportunities.
• Determine the number of employees required for each area by carefully analyzing the need based on number of units, growth potential of the area, and unit profitability.
• Responsible for development of the PSD Service Budget.
• Responsible for appropriate overhead expenditures to manage areas (vehicles, communications, tooling, etc.).
• Responsible for ensuring environmental compliance (emissions, housekeeping and spills).
• Lead PBO meetings and utilize PBO communication techniques.
• Manage multiple subordinate supervisors who supervise several employees, and be responsible for the overall direction, coordination, and evaluation of these units.
• Maintains proactive relationships with customers through completion of annual PAR schedule.
• Presents routine reports to Senior and Executive Management, both electronic and in person.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; and/or five years of related experience and/or training.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficient in the use of Microsoft Office.
• Experience with Caterpillar DBS system a plus.
• Valid Driver's License and Clean Driving Record.

Benefits

• Health, dental, vision, life, and more as a comprehensive benefits package.

Schedule

• Required travel up to 35%.
• This position is considered a safety sensitive position.