GM of Service – PSD

About the role

The GM of Service - PSD is responsible for quality execution of WCAT Power Systems products and services at the Business Unit level.

Responsibilities

• Communicate, comply with, and promote WCAT EHS policies.
• Oversee daily service operations of the Power Systems Service Division.
• Accountable for field and shop operations in financial revenue performance, expense management, and customer satisfaction.
• Ensure quality delivery of WCAT PSD products and services and continuous development of all employees to achieve operational excellence.
• Recruit, hire, develop, evaluate, and terminate WCAT PSD service personnel.
• Initiate and document disciplinary action and resolve employee conflicts.
• Identify and develop potential successors for all service supervisory roles.
• Develop WCAT PSD policies and lead training on new initiatives and processes.
• Communicate with Account Managers regarding WCAT sales and opportunities.
• Determine staffing needs by analyzing units, growth potential, and profitability.
• Develop the PSD Service Budget and manage overhead expenditures (vehicles, communications, tooling, etc.).
• Ensure environmental compliance (emissions, housekeeping, and spills).
• Lead PBO meetings and utilize PBO communication techniques.
• Manage multiple subordinate supervisors and oversee overall direction, coordination, and evaluation of these units.
• Maintain proactive customer relationships through completion of annual PAR schedule.
• Present routine reports to Senior and Executive Management, both electronic and in person.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university; and/or five years of related experience and/or training.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Ability to solve practical problems with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Proficient in Microsoft Office; experience with Caterpillar DBS system a plus.
• Valid Driver's License and clean driving record.

Work Environment

• Regularly required to sit and talk or hear.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move heavy objects.
• Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Occasionally exposed to moving mechanical parts, high places, fumes, airborne particles, and outside weather conditions.
• Noise level in the work environment is usually moderate.
• Required travel up to 35%.
• This position is considered safety-sensitive.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.