Provo MTC Information Desk Assistant | On-Call

Responsibilities

• Hosts General Authorities and their families, Mission Presidents and their families, Missionary Department heads, visiting national and international dignitaries, official MTC visitors, and visiting public.
• Maintain a high level of public relations sensitivity.
• Absorb and manage medical, mental, and emotional crises for missionaries during and after normal operating hours.
• Oversee security, distribution, inventory, and return of 40,000 building keys for incoming and outgoing missionaries, staff, and administrators.
• Assist the Information Desk Manager in training new employees and enforcing MTC policies and safety measures.
• Provide special services to MTC administration and staff, particularly in emergencies and threatening/safety issues.
• Report to security any observed activities which may threaten person, building, property, or operations.
• Maintain an orderly Information Desk work area and adequate supplies.

Requirements

• Bachelor’s degree or equivalent combination of both education and experience (4 years of full-time work or 8 years of part-time work).
• Excellent public relations skills, including upholding policies with tact and sensitivity.
• Handle stress and high-pressure situations, such as: receiving General Authorities, disgruntled customers, and emergency situations, including medical and emotional.
• Learn MTC computer programs quickly.
• Show good judgment regarding use of confidential information.
• Show proven experience with multi-tasking in an office setting, including multiple phone lines.
• Show flexibility with work schedule, including any shift in 24 hours a day, 7 days a week, 365 days a year— including being available to work on holidays, weekends, and nights.
• Show ability to assist in training other employees.
• Meet deadlines.
• Show proven ability to work well on a team.
• Show excellent verbal and written communication skills.
• Show self-motivation.
• Show confidence and quick-thinking.
• Show detail-oriented with excellent record-keeping skills.
• Show life-long learning.

About the role

The Information Desk is staffed 24/7/365. This role is an individual contributor that assists the Information Desk Manager with all aspects of the MTC Information Desk, including offering on-call coverage as needed.