On Call Coordinator

Join our team at NeuLife Rehabilitation of Michigan, a community committed to compassion, quality care, and supporting adults with Traumatic Brain Injuries. We foster a person-centered, innovative, and supportive environment where both residents and staff can thrive.

Why Choose Us

• Person-Centered Care: Custom rehabilitation plans tailored to each resident's unique goals and needs
• Skilled, Compassionate Team: Highly trained staff dedicated to delivering high-quality, meaningful care
• Innovative, Supportive Environment: Best practices and technology in a safe, collaborative setting

About the Role

The On Call Coordinator responds to after-hours call flow, coordinates staffing support, and helps ensure continuity of quality care and service for staff and persons served.

Responsibilities

• Participate in the on-call rotation schedule
• Assist with filling staffing cancellations and call-offs that occur during on-call hours
• Respond to employee and operational inquiries promptly and professionally
• Log incoming calls and update ScheduleAnywhere as needed
• Assess the urgency of situations and communicate with appropriate staff for follow-up or resolution
• Maintain accurate documentation of staffing and call-related activity
• Support continuity of care and operations during after-hours coverage
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• One year of experience working with developmentally disabled or catastrophically injured individuals, including individuals with traumatic brain injuries preferred
• Strong communication, interpersonal, and problem-solving skills
• Excellent attention to detail with the ability to prioritize tasks and work independently
• Intermediate proficiency in Microsoft Office applications
• Ability to remain organized and respond effectively in fast-paced or urgent situations

Physical Requirements

• Ability to remain in a stationary position for long periods of time
• Ability to walk and stand for long periods of time
• Ability to operate computers and other office machinery
• Ability to move objects weighing up to 50 pounds

Willingness to Travel

20%