Scheduling Coordinator

Bee's Plumbing and Heating · Seattle, WA · 2 wk ago

On-siteAdministrative$24–$27/hrFull-time

About the role

Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.

Schedule

On-site 5 days a week in our West Seattle office. Open availability required: Monday–Friday 6:00 am – 8:30 pm, Saturday & Sunday 7:00 am – 8:00 pm.

Responsibilities

Efficiently schedule and dispatch service calls to field technicians.
Act as the main point of contact for field teams, customers, and management.
Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor schedules closely and make real-time adjustments to optimize operations.
Maintain accurate records of service requests, schedules, and any incidents via Service Titan.
Coordinate emergency response efforts when necessary.
Ensure efficient allocation of resources to meet operational demands.
Work closely with other departments to streamline processes and improve service delivery.

Requirements

2+ years of dispatching experience.
Call center experience is highly preferred.
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software.
Service Titan experience is a plus.

Benefits

Comprehensive medical, dental, and vision coverage.
401(k) with company match.
Generous vacation, holidays, and sick leave.
Ongoing opportunities for professional growth and advancement.
A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay

$24–$27 USD per hour.

About Bee's Plumbing and Heating

At Bee's Plumbing and Heating, we are a leading provider of Plumbing services, sewer solutions, and home heating improvements. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.