On Call Coordinator

Why Choose Us:

Person-Centered Care: We create custom rehabilitation plans tailored to each resident's unique goals and needs

Skilled, Compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care

Innovative, Supportive Environment: We use best practices and technology in a safe, collaborative setting to help residents thrive

Your Role:

The On Call Coordinator responds to after-hours call flow, coordinates staffing support, and helps ensure continuity of quality care and service for staff and persons served.

Duties and Responsibilities:

• Participate in the on-call rotation schedule
• Auxiliary with filling staffing cancellations and call-offs that occur during on-call hours
• Respond to employee and operational inquiries promptly and professionally
• Log incoming calls and update ScheduleAnywhere as needed
• Assess the urgency of situations and communicate with appropriate staff for follow-up or resolution
• Maintain accurate documentation of staffing and call-related activity
• Support continuity of care and operations during after-hours coverage
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent required
• One year of experience working with developmentally disabled or catastrophically injured individuals, including individuals with traumatic brain injuries preferred
• Strong communication, interpersonal, and problem-solving skills
• Excellent attention to detail with the ability to prioritize tasks and work independently
• Intermediate proficiency in Microsoft Office applications
• Ability to remain organized and respond effectively in fast-paced or urgent situations

Physical Requirements:

• Ability to remain in a stationary position for long periods of time
• Ability to walk and stand for long periods of time
• Ability to operate computers and other office machinery
• Ability to move objects weighing up to 50 pounds
• Willingness to travel 20%

Benefits:

NeuLife Rehabilitation of Michigan is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.