Provider Support Representative

About the Role

Fasikl is an innovative Minnesota-based med-tech company hiring a Provider Support Representative to support physicians, nurses, and other clinical professionals who rely on Fasikl’s FDA-cleared AI therapeutic device. This role serves as the primary point of contact for clinical partners, ensuring they have the information and guidance needed to successfully adopt and use the device. The position is on-site with occasional local provider visits and out-of-state travel as needed.

Responsibilities

• Support physicians, nurses, and clinical staff with product-related questions.
• Explain product features, documentation requirements, and relevant coverage considerations.
• Respond promptly to clinical inquiries via phone, email, and scheduled meetings.
• Participate in local provider visits and occasional out-of-state travel with team members.
• Assist with product demos or education sessions as needed.
• Maintain accurate records of provider interactions and follow-up items.
• Relay provider feedback to internal teams to support continuous improvement.

Requirements

• Strong written and verbal communication skills with a professional, provider-facing presence.
• Exceptional attention to detail and strong organizational skills.
• Ability to explain technical or process-oriented information clearly.
• Experience in healthcare, medical devices, customer support, or a related field preferred.
• Comfortable managing multiple priorities and working cross-functionally.
• Bachelor’s degree preferred.

Why This Role Matters

Your work directly supports clinicians integrating a first-in-class AI therapeutic into patient care. By ensuring providers receive accurate, timely guidance, you help advance adoption and deliver a strong overall experience for patients and healthcare teams.