Provider Services Representative

Responsibilities

• Manage high volume incoming calls, and emails
• Problem solve and research solutions for the caller
• Log all calls into computer with details of the call
• Work within multiple systems with dual screen monitors
• Maintain a professional dialogue while handling difficult situations with callers

Qualifications

• A High School Diploma or equivalent
• 3-4 years of experience in customer service in a healthcare environment
• Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred.
• Must live in the tri-state area (New York, New Jersey, Connecticut, and/or some parts of Pennsylvania)

Benefits

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!