Provider Servicing Representative

About Us

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. Our companies are leaders in their industries:

• Oasis Financial is the largest and most recognized national brand in consumer legal funding, helping consumers awaiting legal settlements to move forward with their lives.
• MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases.
• Probate Advance is the leading inheritance funding provider, helping heirs access their inheritance immediately without the lengthy process of probate.

Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide.

About the Role

MoveDocs is looking for a highly responsive, goal-oriented Servicing Representative who will bring energy, expertise, and drive to impact financial and customer experience results within our Provider Servicing Team. This role is responsible for assessing complex cases, enabling collaborative win/win settlement outcomes with law firms, and exhibiting decision-making that ensures targeted performance results.

The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, Negotiation, and Collections strategies and can enact identified performance improvement recommendations. The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office, and deliver exceptional customer experience results while driving to identified performance targets.

Responsibilities

• Maximize positive customer outcomes while delivering identified customer experience and financial performance targets.
• Promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market.
• Ensure delivery of targeted performance metrics and SLAs.

Requirements

• High School or GED required.
• 2+ years of work experience in an office or contact center environment.
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries—specific experience in personal injury, with applicable medical knowledge and claims law.
• Ability to understand and integrate technology and data-driven decision-making into the Negotiations and Settlement processes.
• Ability to consider and integrate a broad range of factors to develop and execute a win/win negotiation strategy.
• Excellent communication skills, both verbal and written, and the ability to be collaborative with other members of the team.
• Self-motivated with a desire to build great relationships and able to meet and exceed goals.
• Able to adapt to change and pivot easily between tasks and process changes.
• Ability to work quickly and accurately to meet tight deadlines.
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
• Ability to operate efficiently and effectively within a continuously evolving environment.

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer:

• Competitive compensation.
• A comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance.
• A 401(k) with generous company match.
• Flexible spending accounts for medical and dependent expenses.
• Time off to recharge.