Provider Patient Concierge Rep

Responsibilities

• Offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
• Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
• Aid in designated direct site scheduling and prior authorizations for advanced imaging studies.
• Provide special handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat requests, medical records, reports, etc.
• Field sales calls to referring physicians.
• Work with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
• Set up and assist with Physician Portal.
• Afford customer service trainings, customer service follow-ups, constant in-house trainings, for the region, as well as other in-house events.
• Provide educational information and assist in campaign roll-outs to selected providers and patients.
• Collaborate with Marketing Director to roll out monthly/quarterly physician-facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high-risk and genetics program, etc.)

Qualifications

• Passionate about patient care and exercise sound judgment and an ability to remain professional in all situations.
• Demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Show a structured work-approach, understand complex problems and prioritize work in a fast-paced environment.
• Ability to travel up to 50% during work week.
• Two years in Medical, hospitality, Marketing/Public Relations industry preferred.
• Excellent customer service skills.
• At least two years experience in training and presenting information to groups/individuals.
• Strong organizational skills.
• Strong working knowledge of MS Word, Excel, PowerPoint.