Patient Concierge

About the role

This role is for a Patient Concierge who will drive revenue, maximize clinic schedules, and ensure every patient experience feels seamless, elevated, and intentional.

Responsibilities

• Drive revenue through rebooking, memberships, and skincare recommendations
• Maximize provider schedules by ensuring patients are booked correctly and consistently
• Create a luxury, personalized experience from arrival to checkout
• Confidently guide patient decisions while maintaining warmth and professionalism
• Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
• Capture content (photos/videos) that aligns with our brand aesthetic
• Operate with extreme attention to detail in scheduling, invoicing, and patient records

Qualifications

• Experience in luxury hospitality, sales, or customer service preferred
• Strong organizational and multitasking ability
• Comfortable with technology, scheduling systems, and social media
• Professional presence and communication skills