Patient Concierge

About the role

Northwest Eyes is a progressive ophthalmic medical and surgical practice seeking a Patient Concierge to join our team. Our company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. We are committed to diversity, equity, and inclusion, fostering an environment where colleagues are respected and valued.

Responsibilities

• Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Deliver excellent customer service in all interactions with patients and visitors, assist in completing various documents and patient paperwork, and manage dynamic or escalated patient encounters.
• Schedule all provider appointments, ensuring pre-certifications/prior authorizations are received and interpreters are obtained when necessary.
• Collect and process payments, provide receipts, and follow appropriate procedures to complete transactions.
• Maintain cash records, comparing daily cash amounts against transactions to ensure accuracy.
• Maintain the general appearance of the waiting room or reception area, including straightening magazines, chairs, and the coffee service area.
• Maintain working knowledge of all office equipment (fax, copiers, phones, postage meter, etc.) and manage inventory, ordering, and stocking supplies.
• Prepare and maintain electronic medical charts/records, forms, registration materials, and other documents according to company policies and procedures.
• Ensure compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Track and order supplies as required.
• Maintain flexibility and perform other duties as needed.

Requirements

• High School diploma or equivalent.
• One (1) year of general office experience; healthcare setting preferred.

Skills

• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willingness to assist in all areas, flexibility, and ability to work effectively in a team environment.
• Excellent verbal and written communication and interpersonal skills for exemplary customer service.
• Strong organizational skills, attention to detail, and problem-solving abilities.
• Demonstrated skills in time management and adaptability to a changing environment.
• Ability to handle multiple tasks simultaneously.

Benefits

• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday

Pay

$19.00 - $21.00 per hour