Patient Concierge

Northwest Eyes is a progressive ophthalmic medical and surgical practice nationally recognized for vast clinical experience, advanced technology, and proven results. We are committed to diversity, equity, and inclusion, fostering an environment where colleagues are respected and valued.

About the role

We are searching for a Patient Concierge to provide personalized service and excellent customer support in our practice.

Responsibilities

• Offer a great patient experience during registration by greeting patients, collecting or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist with document completion and patient paperwork, and manage dynamic or escalated encounters.
• Schedule all provider appointments, ensure pre-certifications and prior authorizations are received, and arrange interpreters when necessary.
• Process payments, provide receipts, and complete transaction paperwork.
• Maintain cash records by reconciling daily cash amounts with transactions.
• Maintain the appearance of the waiting room or reception area, including straightening magazines, chairs, and the coffee service area.
• Maintain working knowledge of office equipment such as fax machines, copiers, phones, and postage meters.
• Manage inventory, order, and stock supplies.
• Prepare and maintain electronic medical charts, records, forms, and registration materials according to company policies.
• Ensure compliance with all HIPAA regulations concerning medical records use, retrieval, storage, and sharing.
• Track and order supplies as needed.
• Maintain flexibility and perform other duties as required.

Requirements

• High School diploma or equivalent.
• One (1) year of general office experience; healthcare setting preferred.

Skills

• Basic math skills.
• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willingness to assist in all areas, flexibility, and ability to work effectively in a team environment.
• Excellent verbal and written communication and interpersonal skills for exemplary customer service.
• Strong organization skills, attention to detail, and problem-solving abilities.
• Demonstrated skills in time management and adaptability to a changing environment.
• Ability to handle multiple tasks simultaneously.

Benefits

• Competitive salary: $22 - $24 hourly.
• Medical, Dental, and Vision Insurance.
• Robust Ancillary Benefits.
• 401(k) Plan with employer contribution.
• Company Paid Life Insurance.
• Generous PTO and Holiday benefits.