Providence at McDowell Assistant Community Manager

Providence at McDowell | Arizona
Full-Time, Hourly (Non-Exempt) | On-Site

About the Role

The Assistant Community Manager supports the Community Manager in the day-to-day operation of Providence at McDowell. This role owns the financial side of the office — rent collection, delinquency, resident ledgers, and reporting — while also carrying a leasing and renewal goal and serving as second-in-command when the Community Manager is off-site.

Success in this role looks like clean books, low delinquency, a full property, and residents who feel taken care of.

Responsibilities

Financial & Administrative

• Post rent payments, process daily deposits, and maintain accurate resident ledgers
• Manage the delinquency process end to end: late notices, statutory notices under the Arizona Residential Landlord and Tenant Act, payment plans, resident outreach, and coordination with legal counsel on evictions and writs
• Prepare and review weekly and monthly reports (occupancy, leasing/renewal activity, delinquency, budget variance)
• Assist with invoice coding, purchase orders, and budget tracking
• Complete move-in and move-out accounting, including security deposit dispositions within Arizona's statutory timeframe and damage billing
• Maintain accurate, complete resident files in compliance with company policy and Fair Housing law

Leasing & Marketing

• Carry an individual leasing and renewal goal
• Conduct tours, follow up on leads, and close applications
• Manage the application-to-lease pipeline: income and credit screening, verification, lease generation, and signature collection
• Execute renewal campaigns, rent increases, and resident retention outreach
• Assist with social media content, resident referral programs, outreach events, and competitor market surveys

Resident Relations

• Serve as an escalation point for resident concerns; resolve issues promptly and document outcomes
• Coordinate resident events and community programming
• Support lease violation documentation, notices to cure, and neighbor conflict resolution
• Maintain a visible, approachable presence in the leasing office and throughout the community

Operations & Team Support

• Assist with unit turns: inspections, vendor scheduling, punch walks, and move-in readiness
• Help hire, train, and schedule leasing and office staff
• Assume Community Manager duties in their absence
• Participate in the on-call rotation for after-hours emergencies
• Walk the property regularly to identify curb appeal, safety, and maintenance issues

Requirements

• High school diploma or equivalent
• 1+ years of experience in property management, leasing, hospitality, retail, or a comparable customer-facing role
• Strong math skills and attention to detail; comfort with ledgers, spreadsheets, and reconciliation
• Excellent written and verbal communication skills
• Ability to work weekends and extended hours during peak leasing and turn seasons
• Valid driver's license and reliable transportation

Preferred Qualifications

• Prior multifamily property management experience, including collections and evictions
• Working knowledge of Yardi, Entrata, RealPage, or comparable property management software
• Familiarity with the Arizona Residential Landlord and Tenant Act and Fair Housing requirements
• Bilingual (English/Spanish)

Skills

• Ownership — treats delinquency and occupancy numbers as personal responsibility
• Composure — handles upset residents without escalating
• Follow-through — closes loops on maintenance requests, applications, and collections
• Team orientation — willing to jump on a tour, walk a unit, or cover the desk

Physical Requirements

Must be able to walk the property multiple times daily, including stairs; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Arizona summer heat during turns and outreach events.

Pay

• Hourly rate
• Leasing commissions and renewal bonuses
• Quarterly/annual performance bonus based on occupancy and delinquency targets

Benefits

• Housing discount or on-site apartment (if applicable)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays