Assistant Community Manager

Responsibilities

• Managing administration of property operations and leasing office for a 400 or less unit property.
• Serving as a liaison between the Community Manager and the leasing team.
• Supporting the Community Manager with monitoring the financial operations and achieving budgeted NOI.
• Coordinating the maintenance of property grounds and service requests.
• Providing a quality living environment for residents and maintaining a positive work environment for team members.
• Working with the marketing team to achieve maximum occupancy at the property.
• Handling of all aged delinquency collection practices.
• Processing all move in and move out protocols to ensure proper accounting of resident ledgers.
• The processing of all renewals.
• Handling of all leasing overflow of showing apartments and following up on traffic.
• Providing excellent customer service to residents and prospects.
• Managing efficient rental collections, rent postings, and daily deposits.
• Contributing to achievement of team goals, leasing benchmarks, and resident retention.
• Supporting outreach initiatives that effectively market/promote the property.
• Understanding the current sub-market and mentoring others to ensure their comprehension.
• Leading by example to help maintain a high-performing, customer-focused team.
• Contributing to resident satisfaction and the achievement of property goals.

Qualifications

• 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Proven track record of success with the leasing process.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Experience in luxury or market-rate segment is preferred.
• Extensive knowledge of Property Management software programs.