Assistant Community Manager

Basic Function

Aids the Community Manager in managing the day-to-day operations of the community and overseeing all aspects including administration, leasing, accounting, bookkeeping, service, and resident relations.

Principle Responsibilities

• Pre-qualifies, shows, and leases apartments.
• Acts as Community Bookkeeper; posts rental payments, codes and pays invoices, prepares monthly billing, accounts for disbursements, adjusts delinquent accounts, settles delinquent accounts, prepares late notices, and files evictions.
• Develops marketing strategies for leasing apartments and sets leasing goals for Leasing Associates.
• Provides superior resident services, resolves day-to-day issues, and maintains positive relationships with residents.
• Ensures timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report, and Monthly Report of Financial Activities.
• Enters new lease data information, such as lease terms, rent amounts, demographic information, etc.
• Maintains the Lease Expiration Report.
• Researches competition and prepares monthly Market Surveys.
• Inspects vacant apartments for damages and cleanliness according to Move-In/Move-Out Procedures.
• Generates ideas for enhancing operations and profitability.
• Approves legal procedures concerning delinquent accounts, monthly billing of rental accounts, routine purchases within the Operation Budget, and weekly and monthly activity reports.
• Reviews and submits payment of invoices, refunds of security deposits, bad debt write-offs, short and long-term marketing strategies, community improvements, and resident requests that conflict with company policy for approval by the Community Manager.

Essential Functions

• Pre-qualifies, shows, and leases apartments.
• Acts as Community Bookkeeper; posts rental payments, codes and pays invoices, prepares monthly billing, accounts for disbursements, adjusts delinquent accounts, settles delinquent accounts, prepares late notices, and files evictions.
• Develops marketing strategies for leasing apartments and sets leasing goals for Leasing Associates.
• Provides superior resident services, resolves day-to-day issues, and maintains positive relationships with residents.
• Ensures timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report, and Monthly Report of Financial Activities.
• Enters new lease data information, such as lease terms, rent amounts, demographic information, etc.
• Maintains the Lease Expiration Report.
• Researches competition and prepares monthly Market Surveys.
• Inspects vacant apartments for damages and cleanliness according to Move-In/Move-Out Procedures.
• Generates ideas for enhancing operations and profitability.
• Approves legal procedures concerning delinquent accounts, monthly billing of rental accounts, routine purchases within the Operation Budget, and weekly and monthly activity reports.
• Reviews and submits payment of invoices, refunds of security deposits, bad debt write-offs, short and long-term marketing strategies, community improvements, and resident requests that conflict with company policy for approval by the Community Manager.

Education, Training, and Experience

• Associate's degree (A. A.) or equivalent from two-year college or technical school and one to three years related experience in Payable/Receivables; or equivalent combination of education and experience.
• Leasing experience, management training, and sales experience are desirable.
• A Real Estate license may be required in some states.

Abilities and Aptitudes

• Excellent people skills.
• Strong team player with good communication skills and ability to manage time and set priorities.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, trains, and disciplines employees.
• Plans, assigns, and directs work.
• Appraises performance.
• Rewards and disciplines employees.
• Addresses complaints and resolves problems.

Specific Skills

• Knowledge of bookkeeping, business math, accounting, management, and marketing.
• Computer literacy and ability to use office equipment, including typewriter and calculator.