Assistant Community Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represent the company in a professional manner at all times.
• Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
• Comply with federal, state and company policies, procedures and regulations.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Perform regular community inspections and communicate related service needs to Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Absorb and contribute to the preparation of weekly, monthly and quarterly reports.

Leasing & Renewals

• Assist with all duties associated with leasing apartments to new tenants.
• Greet and qualify prospects as needed by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Assist with processing of rental applications for approval. (i.e., credit check, rental history, etc.).
• Understand the lease and contracted credit report application.
• Assist with securing new resident signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to community as needed.
• Ensure apartment units are ready for resident(s) to move-in on agreed date.
• Gather information about market competition in the area.
• Proof-read all lease paperwork and process move-ins and move-outs.
• Prepare monthly renewal offers.
• Distribute, track and report on renewal status.

Income Collection & Accounting Support

• Provide accounting support to Community Manager.
• Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).
• Processes all security deposit move-out reports.
• Processes vendor invoices.
• Communicate with Community Manager regarding accuracy of invoices received; ensure that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensures that all invoices received for the property(ies) are approved, entered and paid within a timely manner.
• Aid in vendor onboarding including but not limited to gathering of W9s and COIs.

Resident Relations

• Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests.
• Absorb and assist in planning resident functions. Attend functions and participate as host for any functions as directed by the community Manager.
• Enforce policies of the community.
• Physically inspect community when on grounds, pick up litter and report any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
• Collect move out keys and move tenant out of the system in Yardi.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience: Bachelor’s Degree from a four-year college or university.
• Physical Demands: Some lifting; typically, 25lbs. or less. Ability to climb up to four flights of stairs to access units. Ability to walk several acres to tour the community. Ability to stand for long periods. Ability to sit at a desk for long periods.