Providence at McDowell Assistant Community Manager

Full-time, hourly (non-exempt) on-site role supporting the Community Manager in the day-to-day operation of Providence at McDowell.

Responsibilities

• Financial & Administrative
  • Post rent payments, process daily deposits, and maintain accurate resident ledgers
  • Manage the delinquency process end to end: late notices, statutory notices under the Arizona Residential Landlord and Tenant Act, payment plans, resident outreach, and coordination with legal counsel on evictions and writs
  • Prepare and review weekly and monthly reports (occupancy, leasing/renewal activity, delinquency, budget variance)
  • Assist with invoice coding, purchase orders, and budget tracking
  • Complete move-in and move-out accounting, including security deposit dispositions within Arizona's statutory timeframe and damage billing
  • Maintain accurate, complete resident files in compliance with company policy and Fair Housing law
• Leasing & Marketing
  • Carry an individual leasing and renewal goal
  • Conduct tours, follow up on leads, and close applications
  • Manage the application-to-lease pipeline: income and credit screening, verification, lease generation, and signature collection
  • Execute renewal campaigns, rent increases, and resident retention outreach
  • Assist with social media content, resident referral programs, outreach events, and competitor market surveys
• Resident Relations
  • Serve as an escalation point for resident concerns; resolve issues promptly and document outcomes
  • Coordinate resident events and community programming
  • Support lease violation documentation, notices to cure, and neighbor conflict resolution
  • Maintain a visible, approachable presence in the leasing office and throughout the community
• Operations & Team Support
  • Assist with unit turns: inspections, vendor scheduling, punch walks, and move-in readiness
  • Help hire, train, and schedule leasing and office staff
  • Assume Community Manager duties in their absence
  • Participate in the on-call rotation for after-hours emergencies
  • Walk the property regularly to identify curb appeal, safety, and maintenance issues

Requirements

• Required
  • High school diploma or equivalent
  • 1+ years of experience in property management, leasing, hospitality, retail, or a comparable customer-facing role
  • Strong math skills and attention to detail; comfort with ledgers, spreadsheets, and reconciliation
  • Excellent written and verbal communication skills
  • Ability to work weekends and extended hours during peak leasing and turn seasons
  • Valid driver's license and reliable transportation
• Preferred
  • Prior multifamily property management experience, including collections and evictions
  • Working knowledge of Yardi, Entrata, RealPage, or comparable property management software
  • Familiarity with the Arizona Residential Landlord and Tenant Act and Fair Housing requirements
  • Bilingual (English/Spanish)

Competencies

• Ownership — treats delinquency and occupancy numbers as personal responsibility
• Composure — handles upset residents without escalating
• Follow-through — closes loops on maintenance requests, applications, and collections
• Team orientation — willing to jump on a tour, walk a unit, or cover the desk

Physical Requirements

• Must be able to walk the property multiple times daily, including stairs
• Occasionally lift up to 25 lbs
• Sit or stand for extended periods
• Work outdoors in Arizona summer heat during turns and outreach events

Benefits

• Hourly rate plus leasing commissions and renewal bonuses
• Quarterly/annual performance bonus based on occupancy and delinquency targets
• Housing discount or on-site apartment (if applicable)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays