Protective Services Officer Unarmed - Richmond Community Hospital

Primary Function / General Purpose

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Job Functions

• Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deter criminal activity through routine patrols of all hospital property, including parking lots and decks.
• Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco‑free/smoking policy.
• Monitor hospital activity on closed‑circuit television and respond to escalating situations that may require protective services involvement.
• Intervene in patient, visitor, and/or staff confrontations as appropriate.
• Document all duties performed, including daily activity logs and incident reports.
• Demonstrate understanding of emergency procedures, alarm response, evacuation, and internal and external disaster plans.
• Respond to emergency situations and hospital alarms as designated.
• Complete mandatory education and training to maintain organization and department‑specific competencies and requirements.
• Maintain applicable certification/licensure.
• Remain on assigned post and complete all post‑specific duties.
• Ensure that post and patrol vehicles remain clean, neat, and free of non‑work‑related material.
• Follow organizational policies and procedures with special attention to attendance, punctuality, confidentiality, dress code, display of ID badge, and safety.
• Maintain a professional manner at all times while on duty.
• Maintain proficiency and standards with all issued equipment.

Licensing / Certification

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Work Experience

• 1–2 years of security, law enforcement, or military experience (preferred)

Training

• Non‑Violent Crisis Intervention Training (required within 6 months of hire)

Skills

• Basic skills using Microsoft Word
• Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body‑worn cameras, soft restraints) in alignment with healthcare regulations and organizational policies
• Strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement
• Effective communication, active listening, empathy, and conflict resolution

Pay

Range: $18.11 – $27.17 per hour

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Schedule

Full‑time Evening Shift