Protective Services Officer Unarmed - Richmond Community Hospital

Primary Function/General Purpose

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities, including participation in investigations and detentions when warranted. Protective Services Officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Job Functions

• Protect patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment‑of‑care safety hazards.
• Deter criminal activity through routine patrols of all hospital property, including parking lots and decks.
• Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco‑free/smoking policy.
• Monitor hospital activity on closed‑circuit television to identify escalating situations that may require protective services involvement.
• Intervene in patient, visitor and/or staff confrontations as appropriate.
• Document all duties performed, including daily activity logs and incident reports.
• Demonstrate understanding of emergency procedures, alarm response, evacuation, and internal and external disaster plans.
• Respond to emergency situations and hospital alarms as designated.
• Complete mandatory education and training to maintain organizational and departmental competencies and requirements.
• Maintain applicable certification/licensure.
• Remain on assigned post and complete all post‑specific duties.
• Ensure post and patrol vehicles remain clean, neat, and free of non‑work‑related material.
• Follow organizational policies and procedures with special attention to attendance, punctuality, confidentiality, dress code, ID badge display, and safety.
• Maintain a professional manner at all times while on duty.
• Maintain proficiency and standards with all issued equipment.

Licensing/Certification

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)

Education

• High school diploma or GED (required)
• Vocational/Technical Degree (preferred)

Work Experience

• 1–2 years of security, law enforcement, or military experience (preferred)

Training

• Non‑Violent Crisis Intervention Training (required within 6 months of hire)

Skills

• Hard/Technical/Clinical Skills:
  • Basic skills using Microsoft Word
  • Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body‑worn cameras, soft restraints) in alignment with healthcare regulations and organizational policies
  • Strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement
• Soft/Interpersonal Skills:
  • Effective communication
  • Active listening
  • Empathy
  • Conflict resolution

Pay

Range: Minimum $18.11 – Maximum $27.17

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status