ProShop and Showroom Sales Specialist

Brooklyn, NY, United States

About the role

The Showroom and ProShop Sales Specialist manages sales and customer interactions within both the showroom and the ProShop. This role assists flooring and general contractors, investors, builders, and homeowners in selecting and purchasing materials for their projects, as well as selling specialty flooring accessories and materials to contractors. The specialist maintains an organized and attractive showroom and ProShop, updates pricing on sample boards, and ensures smooth sales transactions.

Responsibilities

• Assist contractors, builders, homeowners, and investors in selecting flooring materials and specialty flooring accessories in both the showroom and the ProShop.
• Use the CRM system to manage customer accounts, track interactions, and ensure seamless follow-up on all sales inquiries.
• Provide expert advice on product and accessory selection, ensuring customers find the best solutions to meet their needs and budget.
• Keep the showroom and ProShop neat, organized, and visually appealing.
• Ensure all product and accessory displays are up-to-date, properly labeled, and stocked with current samples.
• Regularly update pricing on sample boards and product displays to reflect current market rates.
• Monitor stock levels of flooring materials and specialty accessories, coordinating with the inventory team to reorder products as needed.
• Organize and maintain product and accessory samples, ensuring they are readily available for customer viewing.
• Conduct regular checks to ensure the accuracy of inventory records and sample availability.
• Build and maintain strong relationships with contractors, builders, and other key clients, providing personalized service and support.
• Follow up on customer inquiries and provide timely updates on order status, delivery times, and product availability.
• Manage and update customer profiles in the CRM, ensuring accurate records of past purchases, preferences, and communication history.
• Track and report on daily, weekly, and monthly sales performance, identifying trends and areas for improvement.
• Analyze sales data to identify opportunities for upselling or cross-selling products and accessories.
• Provide insights to management on customer preferences, product performance, and market trends.
• Work closely with the outside sales team to coordinate efforts and ensure a seamless customer experience.
• Collaborate with the marketing team to support showroom and ProShop events, promotions, and new product launches.
• Participate in regular team meetings to share insights, discuss challenges, and contribute to overall sales strategy.
• Stay informed about the latest products, materials, accessories, and trends in the flooring industry.
• Attend training sessions, workshops, and trade shows to enhance product knowledge and sales skills.
• Greet and assist customers in product selection.
• Cash out customers.
• Use CRM to capture leads and follow up until close of the sale.
• Build relationships with repeat customers.

Requirements

• High school diploma or equivalent; additional education in business, sales, or a related field is a plus.
• 2+ years of experience in retail sales, showroom management, or a related role, preferably in the flooring or home improvement industry.
• Proficiency in using CRM systems.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of flooring products, materials, and accessories is preferred.
• Must have valid work authorization.

Skills

• Passionate about helping customers.
• Team player with ambition to grow personally and within the company.
• Spanish as a primary or second language (nice to have).
• Negotiation skills (nice to have).
• Strong analytical skills (nice to have).

Work Environment

This position is based in both the showroom and the ProShop, with regular interaction with customers and other team members. The Showroom and ProShop Sales Specialist will be required to stand for extended periods and may need to lift or move product and accessory samples as part of their daily duties.

Benefits

• Full-time position with an attractive salary package.
• Opportunity to see the impact of your work and contribute to the company’s success.
• Trainings and learning from experienced team leaders.
• Sport activities with colleagues (company covers the bill).
• Team outings for eating and drinking (company covers the bill).