Property Preservation/Claims Specialist

About the role

Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking to hire a full-time Property Preservation Specialist to support the Mortgage Servicing Department. This position is responsible for managing property preservation activities, investor claims, and post-foreclosure processes to ensure compliance with investor, insurer, and regulatory requirements.

Responsibilities

• Manage property preservation activities, investor claims, and post-foreclosure processes to ensure compliance with investor, insurer, and regulatory requirements.
• Work closely with attorneys, vendors, preservation companies, investors, and internal departments to protect UHC's collateral, minimize financial losses, and ensure claims are filed, processed, and paid accurately and within required timeframes.
• Serve as the primary coordinator for property preservation activities and investor claim administration throughout the default servicing process.
• Manage property inspections, preservation work orders, hazard insurance claim repairs, and vendor relationships to ensure properties are properly secured, maintained, and conveyed in accordance with investor requirements.
• Maintain strict adherence to investors and regulatory guidelines, monitor preservation timelines, coordinate with attorneys and preservation companies, authorize necessary work, pay vendor invoices, and document all activity within the mortgage servicing system to ensure accurate recordkeeping and regulatory compliance.
• Support the operational success of the department by preparing and filing investor claims for foreclosures, Claims Without Conveyance of Title (CWCOT), Deeds in Lieu of Foreclosure, short sales, and other default-related activities within required investor timeframes.
• Monitor claim payments, resolve suspended or denied claims, apply claim proceeds, request conveyance and over-allowable extensions, prepare appeals when necessary, and ensure title packages are submitted and approved by HUD.
• Track investor deadlines, update departmental reports, respond to demand and non-compliance letters, and help protect UHC from financial losses by maintaining strict adherence to investors and regulatory guidelines.
• Collaborate with attorneys, investors, government agencies, vendors, and internal departments to support efficient servicing operations and maintain compliance throughout the default servicing process.
• Respond to homeowner inquiries, document servicing activity within the mortgage servicing system, assist with audits, support collection and default servicing efforts when needed, and provide backup support to the Loss Mitigation team by filing Partial Claim, Loan Modification, and other retention claims.
• Contribute to a collaborative, customer-focused environment while ensuring UHC's assets are protected and servicing activities are completed accurately, timely, and in accordance with applicable requirements.

Requirements

• A high school diploma or equivalent.
• A college degree in Business, Finance, or a related field is preferred.
• At least two years of mortgage servicing experience, with experience in default servicing, foreclosure, claims administration, or property preservation preferred.
• Strong knowledge of mortgage servicing operations, foreclosure and bankruptcy processes, investor claim requirements, and property preservation guidelines.
• Excellent organizational and problem-solving skills, proficiency with Microsoft Word and Excel, strong attention to detail, and the ability to prioritize multiple deadlines while providing exceptional customer service.
• Adaptable, self-motivated, and committed to maintaining compliance while supporting the organization's mission and values.

Qualifications

• Strong knowledge of mortgage servicing operations, foreclosure and bankruptcy processes, investor claim requirements, and property preservation guidelines.
• Proficiency with Microsoft Word and Excel.
• Strong attention to detail and the ability to prioritize multiple deadlines while providing exceptional customer service.
• Adaptable, self-motivated, and committed to maintaining compliance while supporting the organization's mission and values.

Benefits

UHC offers a comprehensive benefits package that includes employer contributions to Utah Retirement Systems (URS), PEHP traditional health plans, and a high-deductible health plan with HSA contributions. Additional benefits include dental and vision coverage, flexible spending accounts, group term life and accident insurance, and retirement options including 401(k), 457, IRA, and Roth IRA plans. Employees also enjoy an onsite fitness center, 30 minutes of paid daily exercise, a convenient onsite market, flexible work hours, and limited remote work opportunities within a supportive, coaching-oriented environment.