Property Preservation Specialist

About the role

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.

Responsibilities

• Monitoring borrower accounts to minimize the company’s risk, and ensure compliance with all regulations as it relates to property management
• Research and understand state, county, city, municipal, investor, and bank regulations to determine if property meets criteria
• Ordering, reviewing, tracking, and maintaining inspections to adhere to regulatory property maintenance guidelines
• Ordering, reviewing, tracking, and maintaining remedial preservation and utility work to adhere to regulatory property maintenance guidelines
• Communicating with vendors handling property maintenance guidelines
• Prepare and submit applicable reports as related to property preservation actions
• Ordering and evaluating e-appraisals
• Analyzing generated reports regarding delinquent property taxes
• Research, track, and communicate with borrowers and tax entities
• Reviewing and processing property management invoices for services
• Preparing and mailing notifications to borrowers per investor, guarantor, state, insurer, or bank guidelines
• Assisting with above responsibilities for portfolio, investor, and Owned Real Estate (OREO) accounts
• Complying with applicable regulations including but not limited to Fair Debt Collections Practices Act, Real Estate Settlement Procedures Act, Service Member Civil Relief Act, Dodd-Frank Act (UDAPP) as they relate to consumer real estate loan collections
• Perform other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

• High School Diploma or GED required
• A.A. or A.S. degree with business field of study or relevant work experience strongly preferred
• All applicants must be 18 years of age or older

Skills

• Familiarity with collections, loss mitigation, foreclosure, and bankruptcy laws; servicing requirement of various secondary market investors and government agencies
• Proficient reading, writing, mathematical and grammar skills
• PC proficiency including Windows and Microsoft Suite
• Excellent interpersonal and communication skills
• Ability to adapt, create, and maintain workflows based on regulatory guidelines
• Ability to analyze data from reports and workbooks
• Highly organized and detail oriented
• Must be able to consistently demonstrate the Company’s core values; integrity, teamwork, excellence, and humility

Benefits

• 11 paid holidays
• Paid vacation
• Medical, Vision & Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

Pay

Pay range: $19.00 – $25.60 per hour, with potential annual merit