Property Manager-Supportive Housing

Responsibilities

• Supervision: Caretakers, other live-on-site staff and/or independent contractors when applicable
• Operations: Works in conjunction with the Operations Manager, Maintenance Technicians, Caretaker and custodial staff, and outside vendors to ensure properties and units are in good condition and are monitored regularly to comply with Funder regulations, Housing Quality Standards, and maintained to the standard imposed by Vice President of Operations and Assets and the Director of Property Management and Operations.
• Participates in the successful completion of both internal and external move-in, bimonthly, annual, and move-out inspections resulting in maximum efficiency, superior quality, and acceptable vacancy rates.
• Maintains multiple relationships with suppliers/contractors/vendors that support the operations of all RS EDEN Housing properties.
• Maintains a positive working relationship with community partners.
• Collaborates with the Operations Manager regarding physical site requests and assists in developing proposals and systems that will benefit the participants, the community, and the property.
• Works in conjunction with the Operations Manager to effectively utilize tools to support a variety of communication needs within the Asset and Property Management Division.
• Compliance: Works in conjunction with the Intake and Compliance Manager to ensure units meet compliance with regulations and are occupied in a timely manner to eligible households.
• Communicates and assists participants with lease requirements associated with annual recertification and other compliance requirements.
• Verifies that all hard and electronic files are in compliance with under regulations.
• Supports the division by participating in internal audits and helping prepare files for funder audits and inspections.
• Maintains a working knowledge of Property Management, Rental Assistance Programs, Funder Regulations and requirements, and Fair Housing Laws and adheres to all federal, state, and local laws.
• Administrative Management: Accurately prepares and processes all leasing paperwork and organizes information in a manner consistent with RS EDEN policies.
• Enforces the lease agreements, rules, and policies as needed by issuing the appropriate correspondence, documentation, and effective communication.
• Prioritizes and emphasizes the importance of proper documentation pertaining to all lease infractions and follows though accordingly.
• Affirms the timely collection and deposit of rent and other monies owed by participants in order to contribute to the financial health of the property.
• Takes ownership of the physical condition of the property while collaborating with other building staff.
• Collects and communicates information regarding market conditions and property comparable to support contract rent increases with local housing authorities.
• Develops and maintains a positive and professional working relationship with rental assistance agencies such as Section 8, Housing Supports, Shelter + Care, etc.
• Communicates directly with participants to address any property management issues and concerns (ie. Building postings, maintenance needs, inspection notices, compliance requirements, etc).
• Prioritizes the collection of rent and other monies and communicates efficiently with participants regarding their financial responsibilities.
• Collaborates with support services to creatively address community and participant needs as it pertains to property management.
• Leads site staff meetings regularly to communicate property management information.
• Engages in high level customer service that is culturally responsive, ensuring consideration for differing needs and expectations of participants, staff, vendors, community members, etc.
• Develops and implements participant education training (i.e. Unit care), surveys, satisfaction, incentive programs, etc., with input from other department staff.

Qualifications/Requirements

• High school diploma or GED.
• Preferred experience in property management and/or compliance management, or similar field.
• Possess sound personal judgment, organizational skills, and strong time management skills.
• Ability to resolve conflicts and maintain confidentiality.
• Ability to convey a positive and professional image.
• Well organized, motivated, and goals and detail oriented.
• Excellent oral and written communication and management skills.
• Good computer skills.
• Valid state driver’s license.