Housing Manager - Supportive Housing

Housing Manager Overview

The Housing Manager plays a critical role in supporting residents' long-term housing stability by coordinating move-ins, facilitating tenancy education, and partnering with property management to address housing-related needs.

Major Duties And Responsibilities

• Housing Placement & Move-In Coordination
• Conduct housing readiness assessments and develop individualized housing plans.
• Cook up unit offers, arrange viewing appointments, and handle move-in logistics.
• Aid residents with housing applications, gather necessary documents, and prepare for inspections.
• Support lease signings and provide orientation on tenant rights, responsibilities, and building policies.
• Ensure completion of move-in checklists and habitability documentation.
• Tenancy Support & Housing Retention
• Provide ongoing tenancy education, including lease compliance, communication with property management, conflict resolution, and household management.
• Conduct home visits to assess unit conditions, safety, and tenancy stability.
• Identify early warning signs of tenancy risk and collaborate with Case Managers and Clinical leadership to intervene.
• Support residents in resolving landlord-tenant issues before they escalate.
• Aid with rent contribution calculations, income updates, and subsidy recertifications.
• Property Management Partnership
• Serve as the primary liaison between the service team and property management.
• Communicate regularly regarding repairs, maintenance issues, safety concerns, and tenancy challenges.
• Participate in joint case conferences to address complex tenancy issues.
• Support reasonable accommodation requests and ensure compliance with fair housing standards.
• ESSHI, OTDA & Supportive Housing Compliance
• Ensure all housing-related services align with ESSHI service categories and OTDA regulations.
• Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
• Track occupancy, unit turnover, and housing stability outcomes.
• Support audits, inspections, and quality assurance activities.
• Crisis Intervention & Risk Management
• Respond to housing-related crises using de-escalation and trauma-informed strategies.
• Collaborate with Case Managers and Clinical leadership to address safety concerns, DV-related risks, and behavioral health issues impacting tenancy.
• Coordinate emergency responses with internal leadership and external partners as needed.
• Resource Navigation & Community Linkages
• Connect residents to housing-related supports such as HEAP, utility assistance, furniture banks, and legal services.
• Aid residents in navigating subsidy programs, rental arrears assistance, and housing court processes.
• Maintain relationships with community housing partners, brokers, and landlords.
• Interdisciplinary Collaboration
• Work closely with Case Managers to ensure integrated service delivery and alignment of housing and service plans.
• Collaborate with the Economic Empowerment Specialist to support income stability and employment goals that impact housing retention.
• Participate in interdisciplinary case conferences and team meetings.
• Training & Professional Development
• Participate in ongoing training on trauma-informed care, DV best practices, housing law, fair housing, and supportive housing standards.
• Engage in reflective supervision and contribute to a culture of learning and accountability.

Specifications For Education/Certifications/Licenses

• Bachelor’s degree required; equivalent experience in housing navigation, property management, or supportive housing accepted.
• Certifications in housing counseling, fair housing, or related areas preferred but not required.

Required Skills And Experience

• Minimum of 2 years of experience in housing placement, housing navigation, or supportive housing services.
• Knowledge of OTDA regulations, ESSHI guidelines, and NYC housing systems.
• Experience working with survivors of domestic violence and families with complex needs.
• Strong understanding of landlord-tenant law, fair housing protections, and subsidy programs.
• Ability to collaborate effectively with property management and service teams.
• Strong organizational, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and data management systems.
• Demonstrated de-escalation and conflict resolution skills.

Specifications For Physical Requirements

• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• May require occasional work outside established working hours, including evenings and weekends.