Property Manager (High-Rise)

Job Complexity & Critical Skills

The Property Manager must project a professional and competent image, serving customers with friendliness and professionalism. They are fundamental to all community functions, interacting with the Association Board of Directors, Developer, and internal support staff.

Duties And Essential Functions

• Demonstrate a positive attitude towards the company with all stakeholders.
• Strive for continuous process and result improvements to meet client expectations.
• Act as the primary coordinator for assigned properties, ensuring compliance with contractual obligations.
• Prepare and distribute monthly financial statements, including operating variances and cash management strategies.
• Maintain accurate property files and records, focusing on documentation for future reference.
• Coordinate with headquarters support staff on management company procedures.
• Provide prompt, detailed, and accurate status reports on all properties.
• Serve as supervisor, encouraging staff to adhere to company safety standards and work as a team.
• Establish and maintain collaborative relationships with departments and external parties.
• Prepare and chair team meetings, and present professional reports and recommendations.
• Stay informed about state and regulatory agency statutes, community documents, and procedures.
• Initiate contact with new resident representatives to coordinate move-in processes and provide orientations.
• Ensure adherence to the highest standards of performance and maintain a professional relationship with the Board of Directors, Unit Owners, and vendors.
• Run BOD meetings when necessary, following Roberts Rules of Order.
• Manage contracts, ensuring vendors provide necessary certificates of insurance and obtain business licenses.
• Monitor and update documents, including equipment maintenance logs and preventive maintenance manuals.
• Process violations, work orders, architectural control applications, lease applications, and sale applications.
• Keep track of asset cash balances, funds for projects, and cash flow management.
• Evaluate and negotiate contracts, ensuring all vendors are properly insured and certified.
• Organize time effectively and balance multiple project demands.
• Upload and update documents in management support systems.
• Monitor aging reports, legal actions, and collection modules.
• Update menu boards, newsletters, and websites regularly.
• Handle emergencies and respond promptly to phone calls and correspondence.

Competencies

• Communication Proficiency
• Business Acumen
• Customer/Client Focus
• Decision Making
• Financial Management
• Results Driven
• Supervisory Responsibility

Work Environment

This job operates in a professional office environment. The employee will need to walk the property on a daily basis, including climbing stairs.

Physical Demands

• Regularly talk or hear
• Frequently stand and walk
• Reach with hands and arms
• Use hands to finger, handle, or feel

Position Type/Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday through Friday, with business hours determined by the client's needs. Some travel may be required for training and meetings, locally.

Travel

Some travel to attend training and/or meetings, locally.

Required Education And Experience

• Strong working knowledge of customer service principles and practices.
• Proficient in reading, analyzing, and interpreting technical procedures, leases, regulations, or documents.
• Working knowledge of Microsoft Office Applications.
• FL CAM license.
• Valid FL Driver’s license.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.