Property Manager

About the role

Responsible for property management functions for both office and retail components of a complex mixed-use property including tenant relations, financial reporting, budget management, operations, and supporting the objectives of the organization. Position is full-time and salaried.

Responsibilities

• Establish positive relationships with all new, existing, and prospective tenants by providing strong customer service and responding to inquiries and issues promptly.
• Serve as liaison between tenants and ownership; meet with tenants on a regular basis and visit stores regularly.
• Address tenant questions and concerns, administer lease requirements, and seek tenant acceptance of all center initiatives and requests; encourage tenant participation in all advertising and events.
• Partner with Marketing and Sponsorship departments to plan for and execute marketing events, brand activations, pop-ups, etc.
• Complete monthly financial analysis of the office and retail components and report on operating performance as compared to budget, including NOI, Accounts Receivable, capital expenditures, and year-end projections.
• Prepare annual operating budgets for office and retail components including leasing assumptions, capital expenses, operating expenses, percentage rent projections, and major improvements.
• Complete annual reforecasting of expenses for office and retail components.
• Perform frequent physical property/building inspections to identify maintenance needs, janitorial concerns, safety hazards, and other areas of concern; discuss concerns with property partners/contractors to determine resolution.
• Assist and direct property management associates in establishing job requirements/responsibilities and monitoring quality of work and adherence to company policies.
• Assist in managing property management staff; answer inquiries and questions; train and coach for success.
• Manage major vendor relationships by holding regular meetings, site-walks, and quarterly business reviews; enforce contract expectations for all parties.
• Compile retail tenant sales reports and analyze sales trends to inform marketing and property management strategy; complete monthly executive sales summary for approval.
• Serve as escalation point for ongoing delinquencies and watch-list tenants in conjunction with property support roles.
• Assist with preparation and execution of monthly asset report meetings.
• Prepare responses to routine enquiries and function as a conduit for all tenants, vendors, and client requests.
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails to both tenants and contracted vendors.
• Review and approve key communications including default letters, cancellation notices, and other communications as needed.
• Create and manage all service agreements for vendors and license agreements as needed.

Requirements

• Degree required, preferably in Business Administration, Real Estate, Finance, Marketing, or related field.
• Minimum 2 years of office or retail real estate management experience, preferably showing increasing levels of responsibility.
• Background to enhance operations including an understanding of physical operations, security, tenant relations, lease administration, marketing/events.
• Ability to quickly analyze and solve problems.
• Excellent oral and written communication skills with the ability to professionally interact with stakeholders.
• Strong analytical and decision-making skills; strong business acumen and financial skills.
• Career-focused individual with desire to grow.