Promotions & Data Operations Manager

Position Summary

Responsible for leading quality assurance and validation efforts to ensure accuracy, compliance, and effectiveness across digital and print promotions. Support in overseeing testing strategies, offer setup, and data operations, including prioritizing issues, determining resolution paths, and implementing process improvements. Creates and leverages Excel automation and cross-functional collaboration to enhance efficiency, resolve complex discrepancies, and drive high-quality promotional execution.

Essential Job Functions

• Work in the Kroger Blue Ash office 5 days a week.
• Lead quality assurance and testing strategy, exercising independent judgment to design, execute, and refine test scenarios, validation controls, and documentation standards to ensure accuracy and compliance.
• Evaluate and prioritize issues identified during testing and validation, determining appropriate resolution paths and coordinating cross-functional efforts to mitigate risk and ensure timely remediation.
• Direct promotional setup and execution processes across multiple platforms, making decisions on validation requirements, setup accuracy, and exception handling to support successful promotion delivery.
• Establish and maintain governance over promotional documentation and systems, including WDD sale sheets, intake tools, and Salesforce updates, ensuring data integrity and operational consistency.
• Perform and oversee ad proofing and validation activities, applying discretion to assess alignment between source requests, creative assets, pricing, and offer details, and authorizing corrections prior to launch.
• Interpret promotional requirements and compliance standards, ensuring adherence to brand, legal, and pricing guidelines through proactive review and cross-functional collaboration.
• Manage and optimize data operations workflows, including bulk data processing, promotional point validation, and digital asset organization, with accountability for accuracy and efficiency in high-volume environments.
• Design and implement Excel-based tools and automation solutions, leveraging advanced formulas, macros, and analytical techniques to streamline QA processes, improve reporting, and enhance validation accuracy.
• Support special projects and additional initiatives as business needs arise.

Minimum Position Qualifications

• 4-year degree or equivalent combination of education and experience.
• Experience working in the grocery industry preferred.
• Advanced in Microsoft Office applications including Outlook, Excel and PowerPoint.
• Able to learn multiple computer systems and web-based applications.
• Experience functioning in a corporate office environment.
• Strong leadership and organizational skills.
• Able to interact effectively with cross-functional teams to accomplish common goals.
• Able to work under pressure, meet deadlines, prioritize, and multi-task.

Minimum Physical Abilities

• Remain standing/sitting for several hours at a time.
• Lift 10-30 lbs. occasionally.

Preferred Experience

• Administrative support position in office environment.
• Retail or grocery experience.
• Experience in promotions, retail, or loyalty programs.