Project System Admin for Managed Services Provider

About the role

Bingham Farms, MI and East Windsor, CT

A responsive recruiter

Responsibilities:
- Solve client technical issues by providing the highest level of technical support.
- Build out Hypervisor & ESX environments.
- Build out, migrate, and upgrade Windows server environments.
- Understand and configure AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
- Configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
- Setup VPN and understand Cisco DUO configurations.
- Maintain customer loyalty by serving clients above and beyond their expectations.
- Take ownership of issues and see them through to resolution.
- Have a high sense of urgency and a get-it-done attitude.
- Support customers over the phone in a remote setting and on-site at client locations.
- Advocate for our clients to better meet their needs.
- Show reliability by showing up to work when scheduled and on time.
- Create detailed documentation on steps taken to identify and remediate issues.

Responsibilities

• Responsible for solving client technical issues by providing the highest level of technical support.
• Have the ability to build out Hypervisor & ESX environments.
• Have the ability to build out, migrate, and upgrade Windows server environments.
• Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
• Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
• Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
• Maintain customer loyalty by serving clients above and beyond their expectations.
• Take ownership of issues and see them through to resolution.
• Have a high sense of urgency and a get-it-done attitude.
• Support customers over the phone in a remote setting and on-site at client locations.
• Advocate for our clients to better meet their needs.
• Show reliability by showing up to work when scheduled and on time. Our clients demand a very high level of reliability from our staff.
• Create detailed documentation on steps taken to identify and remediate issues.

Requirements

Overall Job Requirements:
- Excellent customer service and communication skills to work effectively with clients, team members, and vendors
- Practical problem-solving skills and solid troubleshooting skills are must
- Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
- Experience with Linux, OSX, iOS, and Android also helpful.
- Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
- Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
- Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
- Working knowledge of Network fundamentals and TCP/IP. We’re going to specifically ask this during the interview process. You should brush up on these skills now.
- Strong troubleshooting skills to identify and think through technical problems.
- Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.
- Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
- Provide clear and concise documentation of all work activities and accurate time keeping.
- Required to present clear ideas, concepts, and detail issues verbally and in writing.
- Practice good follow-through techniques to ensure proper resolution of issues.
- Ability to work on his/her own, as well as function as part of our team.

Experience

• 6+ years computer & network admin support preferred
• Managed Service Provider (MSP) experience is VERY preferred
• Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.
• Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus!

Education

Bachelor’s degree in relevant field preferred; being able to demonstrate the ability is all that matters though.

Compensation

$64,750.00 - $75,000.00 per year

About Huntington Technology

Founded in 2001, Huntington Technology, Inc. is a growing Managed Service Provider that helps small/mid-sized companies with business and technology solutions. We are about building long-term relationships with our clients, helping them grow and supporting them with that growth through technology. Services we provide include networking, IT consulting, data security, data storage, management and backup, disaster recovery, remote and on-site support, cloud services, software and hardware support, etc.

Our friendly and exciting environment continues to evolve thanks to the ideas and accomplishments of our team members and our unparalleled relationships with industry-leading partners. We look for responsible, ambitious, and team-oriented professionals to join our team.