Project Support Manager

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Our work accelerates the development and commercialization of medical treatments that improve patient outcomes and population health worldwide.

About the role

The Project Manager will spearhead the end-to-end implementation and delivery of projects across various stakeholders, ensuring alignment with contractual commitments and client objectives. This role involves defining, establishing, and managing implementation delivery expectations across programs using a hybrid project management approach to ensure successful execution and client satisfaction.

Responsibilities

• Lead the complete project lifecycle including initiation, planning, execution, monitoring, and closure, ensuring delivery within contractual timelines and scope.
• Develop and maintain detailed project plans and timelines using Smartsheet, covering dependencies, milestones, risks, and resource allocation.
• Manage delivery within compressed timelines, proactively identifying risks and implementing mitigation strategies to ensure schedule adherence.
• Establish and enforce change management and change control processes, including documentation and stakeholder alignment to manage and mitigate scope creep.
• Coordinate and lead cross-functional teams to ensure seamless execution of deliverables.
• Manage and coordinate with third-party vendors and external partners, ensuring alignment with project objectives, timelines, and quality standards.
• Lead client-facing governance including status reporting, risk/issue escalation, and executive-level communication.
• Conduct and lead client and internal status meetings, ensuring clear documentation of actions, risks, and decisions.
• Maintain all project documentation, RAID logs, and deliverables in compliance with organizational standards.

Qualifications

• Bachelor’s Degree preferred; PMP (Project Management Professional) certification preferred.
• Proven experience managing complex projects in fast-paced, client-facing environments.
• Demonstrated expertise in project management tools, with Smartsheet preferred for planning, tracking, and reporting.
• Experience managing scope, risks, dependencies, and issue resolution across large-scale programs.
• Proven ability to deliver within compressed timelines and high-pressure environments.
• Experience managing cross-functional teams and third-party vendors.
• Strong stakeholder management and communication skills, including executive-level reporting.
• Ability to manage multiple projects and priorities simultaneously.
• Highly organized with the ability to maintain detailed documentation and governance artifacts.
• Demonstrated ownership, accountability, and ability to drive outcomes independently.
• Experience leveraging Microsoft Copilot to enhance project delivery and documentation.
• Experience in pharmaceutical patient support services (PSS), copay, or HUB programs preferred.

Pay

The potential base pay range for this role, when annualized, is $78,700.00 - $196,800.00. The actual base pay offered may vary based on job-related qualifications such as knowledge, skills, education, experience, location, and schedule (full- or part-time). Incentive plans, bonuses, and other forms of compensation may be offered, in addition to a range of health, welfare, and other benefits.