Project Manager Sales

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, sourcing, order status, pricing, inventory inquiries, customer fulfillment and transportation management.
• Analyzes and resolves customer needs.
• Manages tactical customer inquiries such as processing purchase orders, quoting product prices with delivery specifications, communicating payment terms, promise dates, and shipping confirmation.
• Processes product quotations by gathering appropriate data, source/resourcing supplier (if needed), and research to quote customers, while providing continuous follow up throughout the completion of the customer's purchasing cycle.
• Resolves customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
• Prepare proposals and quotes for customers from established pricing; initiates development of prices through RFQ when not available.
• Manage Open Order Report by partnering with cross functionally team members. These activities include:
  • Follow-up with Buyers on PO status
  • Follow-up with Suppliers on urgent past due inquiries
  • Actively review order status to ensure order needed soon are on order with a supplier
  • Update ship/deliver date to customers for updated PO due dates
  • Actively review order status to ensure past due orders on hand are shipped as parts become available.
• Ensure prompt payment on invoicing for assigned customer base by reviewing claims (i.e. price/quantity discrepancies, delivery issues, etc.) that prevent the customer from paying in collaboration with CFS Team.
• Manage the expedite order process for urgent orders placed by the customer to maximize fill rates and customer satisfaction.
• Provide additional tactical sales support to the Program Manager as needed.

Requirements

• A high school diploma or GED, or preferably a two-year technical degree or more.
• At least 2 years’ Inside Sales Representative or relevant experience within an industrial distribution, supply chain management, or sales environment.
• Combination product and knowledge within industrial distribution or other sales environments, including the ability to source products, quote customers, process transactions, and monitor customer fulfillment.
• Strong negotiation and interpersonal skills, well-developed customer service skills with internal/external customers.
• Exceptional organizational skills.
• Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence.
• Strong written and verbal communication skills.
• High attention to detail and level of accuracy in processing orders and maintaining records.
• Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.
• Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM).