Project Manager II- Retail Digital Banking

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

About the role

We are seeking an experienced Project Manager II to lead the delivery of complex technology initiatives supporting our Retail Digital Banking organization. This role will be responsible for managing high-visibility projects and programs focused on online banking, mobile banking, and other customer-facing digital platforms. The ideal candidate has a strong background in technology project delivery, software development lifecycle management, financial oversight, stakeholder engagement, and risk management.

This position partners closely with business leaders, technology teams, vendors, and cross-functional stakeholders to successfully deliver strategic initiatives within scope, budget, and timeline expectations. The role is based in Pittsburgh, PA, Dallas, TX, Cleveland, OH, Denver, CO or Birmingham, AL.

Responsibilities

• Manage medium to large-scale technology projects and programs supporting Retail Digital Banking initiatives.
• Lead projects throughout the full Software Development Lifecycle (SDLC), from initiation through implementation and post-production support.
• Partner with business and technology teams to define project scope, objectives, timelines, resource needs, and success metrics.
• Develop and manage detailed project plans, budgets, forecasts, and financial reporting.
• Facilitate Agile project execution, including Scrum ceremonies, sprint planning, backlog management, and delivery tracking.
• Identify, monitor, and mitigate project risks, issues, dependencies, and change requests.
• Drive effective stakeholder engagement and communication across all levels of the organization.
• Manage relationships with third-party vendors and external partners to ensure successful delivery of project objectives.
• Ensure adherence to governance, compliance, regulatory, and risk management requirements, particularly within a highly regulated environment.
• Provide regular status reporting and executive-level updates on project health, milestones, financials, risks, and key decisions.
• Contribute to portfolio and program management activities that support strategic business objectives.
• Collaborate with teams to evaluate and leverage emerging technologies, including AI-enabled tools that improve project delivery and operational efficiency.
• Manages projects from original concept through final implementation and post-project assessment. Accountable for meeting project objectives within established timeframes.
• Manages and allocates resources and organizes the work. Drafts and submits project budget proposals, and recommends subsequent budget changes where necessary.
• Plans and schedules project timelines and milestones using appropriate tools.
• Partners with internal project liaisons to acquire human and material resources, assigns tasks, directs activities, and controls project execution.
• Motivates and supervises project team members.
• Tracks and reports progress, analyzes the results based on facts, defines the products of the project, and forecasts future trends in the project.
• Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
• Maintains communications for governing bodies and interested parties. Communicates project expectations to team members and stakeholders in a timely and clear fashion.

Requirements

• Project management experience leading technology and software development initiatives.
• Experience delivering projects in Agile environments with knowledge of Scrum principles and practices.
• Strong understanding of Software Development Lifecycle (SDLC) methodologies.
• Demonstrated experience managing project financials, budgets, forecasts, and resource plans.
• Proven ability to manage risks, issues, dependencies, and project governance requirements.
• Experience working with Jira and other project management tools.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
• Experience managing third-party vendors and external partners.
• Excellent communication, presentation, organizational, and leadership skills.
• Experience supporting large portfolios and high-dollar strategic initiatives.

Qualifications

• Typically requires a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelor's degree.

Preferred Qualifications

• Prior experience within Financial Services, Banking, FinTech, or other highly regulated industries.
• Experience supporting Retail Digital Banking functions, including online banking, mobile banking, digital payments, or customer digital experiences.
• Experience with portfolio and program management methodologies.
• Familiarity with AI tools or technologies used within the workplace to enhance productivity, reporting, planning, or delivery management.

Skills

• Accountability
• Agile Methodology
• Analytical Thinking
• Budgeting
• Digital Banking
• Leading Project Teams
• Meeting Organization
• Project Implementations
• Project Management
• Project Scope Development
• Stakeholder Engagement
• Strategic Objectives
• Strategic Planning
• Accuracy and Attention to Detail
• Consulting
• Effective Communications
• IT Standards, Procedures & Policies
• Organizational Leadership
• Problem Solving
• Project Administration

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.

Pay

Base Salary: $63,750.00 – $127,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.