Project Manager II, PSO

Key Responsibilities & Duties

• Develop and manage comprehensive project schedules, defining deliverables based on the project scope.
• Track and manage project milestones, customer-reported issues, and work with stakeholders to ensure resolution.
• Maintain thorough project documentation, including meeting minutes, agendas, and other necessary documents.
• Regularly communicate project status, issues, and risks to stakeholders.
• Ensure alignment of project objectives with business goals and customer expectations.
• Conduct risk assessments and implement mitigation strategies.
• Facilitate cross-functional team collaboration to enhance project outcomes.
• Utilize project management tools and software for efficient project tracking and reporting.
• Create and manage configuration documentation for client projects.
• Serve as the primary point of contact for all client inquiries regarding managed projects.
• Collaborate with Product Development and Engineering teams to resolve customer-reported issues.
• Monitor product development, track sprints, gather requirements, and provide updates to clients, third parties, internal teams, and management.
• Provide regular feedback to the PSO management team on process improvements and best practices.
• Track and report individual time for assigned projects, ensuring compliance with budgeted labor.
• Host recurring customer conference calls to drive project execution and travel onsite to customer facilities as needed.
• Participate in onboarding new Project Managers.
• Mentor and guide junior team members, fostering professional growth and development.
• Drive strategic initiatives to improve project management methodologies and practices across the organization.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills, as well as problem-solving abilities.
• A minimum of 5 years of project management experience, preferably in the financial services or software industry, with increasing demonstrated responsibility and success.
• Experienced in diverse product lifecycles and integrations, including hands-on experience with key third-party vendors within major SaaS suite ecosystems.
• Experience using Microsoft Office Suite, including MS Project, MS Excel, and MS Word.
• Must be comfortable managing multiple concurrent projects (25-30+).
• Experience managing tickets and backlog.
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.
• Excellent organizational and time management skills.
• Excellent problem-solving and decision-making skills.
• Ability to perform successfully in a high-pressure, fast-paced working environment.
• Ability to work independently with little direction.
• Careful attention to detail in all aspects of the job.