Project Manager - Customer Advocate

About the role

The Project Manager – Customer Advocate supports the coordination and execution of customer orders to drive on-time delivery and customer satisfaction. This role contributes to departmental objectives by tracking project progress, maintaining clear communication across teams, and identifying potential risks.

Responsibilities

• Monitor customer orders from initiation through completion to ensure timely execution and delivery.
• Track project schedules and coordinate with internal teams to ensure resources are aligned with production needs.
• Identify potential risks such as delays or material shortages and escalate issues to appropriate stakeholders.
• Facilitate communication between internal departments and external representatives to ensure alignment on project status and expectations.
• Prepare and distribute project status updates and reports to support visibility and decision-making.
• Participate in project review meetings to gather updates and support issue resolution.
• Maintain accurate documentation related to project progress, timelines, and outcomes.
• Support continuous improvement efforts by documenting lessons learned and identifying opportunities for efficiency gains.

Requirements

• Requires a Bachelor’s degree in Business, Engineering, or a related discipline; 2+ years of experience in project coordination, customer service, or a related role within a manufacturing or industrial environment, or any combination of education and experience, which would provide an equivalent background.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Basic understanding of project management and customer service principles.
• Ability to work collaboratively across cross-functional teams.
• Strong attention to detail and accuracy.
• Problem-solving skills with a focus on continuous improvement.

Essential And Physical Functions

• Frequent use of computer systems for tracking, reporting, and communication.
• Ability to manage multiple tasks and adjust priorities in a fast-paced environment.
• Occasional standing and walking during meetings or production floor visits.
• Use of fine motor skills for data entry, documentation, and communication tasks.
• Able to analyze information and make routine decisions.

Work Environment

• Perform all tasks on-site in both office and manufacturing settings.
• Regular interaction with engineering, supply chain, and production teams.
• Exposure to moderate to high noise levels during production floor visits.
• Occasional exposure to moving mechanical parts when in manufacturing areas.
• Compliance with all safety policies and procedures to maintain a safe working environment.
• Use of personal protective equipment (PPE) as required in production areas.