Customer Project Manager

Primary Duties and Responsibilities

• Perform as the main customer point-of-contact for all order-related communication.
• Engage in continuous learning and training to become well-versed in the technical and production knowledge needed to answer customer questions.
• Build and maintain relationships with sales team and customers.
• Enter sales orders into enterprise resource planning (ERP) system and create order confirmations.
• Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
• Create job packets and other necessary paperwork and details for production to fulfill orders efficiently and accurately.
• Collaborate with Shipping / Logistics Coordinator to ensure orders are shipped when and where requested.
• Manage customer finished goods stocking programs and update information flow.
• Coordinate with Purchasing to ensure materials are in-house to meet lead time needs of customers.
• Act as back-up to other Customer Project Managers as needed.
• Collaborate with Production and Scheduling to communicate all customer expectations and requirements for in-process projects.
• Aid in customer deposit requirements and approval of invoicing on all shipments.
• Track performance metrics regarding compression of lead times and customer satisfaction goals.
• Ensure that all company food safety and quality assurance procedures are followed at all times.
• Escalate any issues/concerns to management.

Requirements

• High school degree or equivalent (GED).
• Minimum two years customer service experience.
• Strong customer service acumen, including a sense of urgency to deliver the desired customer experience with follow-through, responsiveness, and professionalism.
• Excellent verbal and written communication skills.
• Detail-oriented and accountable for the accuracy of the information provided to internal and external customers.
• Proficient in keyboarding/typing, including ability to manage a high volume of email correspondence and data entry.
• Proficient in Microsoft Word and Excel with proven ability to learn new software programs.
• Good general math skills.

Preferred Qualification

• Associate or bachelor’s degree in Business, Customer Service, Communications, or related field.
• Experience with enterprise resource planning (ERP) software.
• Experience in manufacturing, especially the printing industry.

Pay

$50,000 to $70,000 per year

Benefits

• Medical Insurance: On the first of month following 60 days of employment, employees can choose from 1 PPO/HRA plan, 2 PPO/HSA plans, and 1 HMO/HRA plan, all provided by BlueCross BlueShield of Illinois. HRA / HSA Contributions: Participants in the employer-provided medical insurance program will receive funds from Eagle for either their HRA (for PPO/HRA and HMO/HRA enrollees) or HSA (for all PPO/HSA enrollees). The annual amount provided to each participant is based on one’s enrollment tier per the following schedule: $1,500.00 for Employee Only coverage, $3,000.00 for Employee + Spouse or Employee + Child(ren), and $4,500.00 for Family coverage.
• Dental Insurance: On the first of month following 60 days of employment, employees can enroll in dental insurance provided by BlueCross BlueShield of Illinois.
• Vision Insurance: On the first of month following 60 days of employment, employees can enroll in this voluntary benefit through BlueCross BlueShield of Illinois.
• 401K Plan: Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.
• Company Paid Short Term Disability: The Short-Term Disability premium is 100% paid by Eagle.
• Company Paid Long Term Disability: The Long-Term Disability premium is 100% paid by Eagle.
• Life Insurance: The Basic Life premium is 100% paid by Eagle and is a flat $20,000 benefit for all FT, benefit eligible employees. Employees have the option to purchase additional voluntary life insurance for self, spouse, and dependent children.
• Vacation/PTO: The amount of vacation/paid time off (PTO) employees receive each year starts at 80 hours (2 weeks) each year, which accrues at a rate of 1.538 hours per week, and increases with the length of employment. 8 Company Paid Holidays: Eligible after 60 days of employment. Sick Leave: Eligible for paid sick days at the rate of 3 days (24 hours) per year after 6 months of service (prorated for per the calendar year).
• Tuition Reimbursement: Following 6 months of employment, employees are eligible for reimbursement for courses, certifications, and training programs that support their Eagle careers.