Customer Project Manager

About the role

Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.

Responsibilities

• Adhere to Bombardier General Work Requirements.
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
• Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
• Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
• Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)).
• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer.

Qualifications

• Typically a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience.
• Typically a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
• Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
• Working knowledge of aircraft maintenance inspection programs.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.

Skills

• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• Strong verbal and written communications skills.
• Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.

Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Primary Location: Fort Wayne
Organization: Learjet Inc
Shift: Day job
Employee Status: Regular