Customer Project Manager

About the role

We are scaling faster than any complex hardware company ever and are looking for a Customer Project Manager to join our dynamic, first-of-its-kind organization to help execute at scale. This role will report directly to the Head of Program Management and will be based 5 days a week in person at company HQ in San Jose, CA.

Responsibilities

• Serve as the single point customer project owner from pre-contract to power on for some of the largest and most ambitious energy generation projects on the planet.
• Institute and manage an end-to-end stage gate process that aligns the customer and all internal Bloom Energy stakeholders to ensure projects happen on time and the customer is delighted with the results.
• Use “Power On” as your north star.
• Ensure risks are raised early, gain buy-in, and are closed out quickly with the right owner(s) across the organization.
• Question requirements when it will increase speed, not block or slow down the project.
• Travel as needed—if boots on the ground are required, you get on a plane and go solve the problem.
• Provide disciplined and regular report-outs of all aspects of customer project execution to executive leadership.

Skills

• High emotional intelligence (EQ).
• Ability to solve problems in the real world from first principles.
• Extremely organized with the ability to confidently communicate project status and risk mitigation strategies to CEO-level leadership with little notice.
• Ability to engage effectively with highly technical engineering managers and pivot to close out commercial contract topics with the sales team.
• Focused on getting things done, not playing organizational politics.
• Prioritize customer and company success, understanding that customer success leads to company success, which then leads to your success.

Requirements

• 12+ years of project/program management in a technical function, EPC management, or relevant power/hardware/industrial capacity.
• Ideally, experience managing large datacenter or power infrastructure projects requiring long-term planning and upstream alignment rather than last-minute brute force.
• Evidence of exceptional execution managing cross-functional teams on extremely tight timelines with limited resources.
• Experience operating from scrappy startup phase to Fortune 500—ideally in the same company.
• B.S. in Engineering (Chemical, Civil, Electrical, or Mechanical) preferred.
• MBA is a plus.
• Project Management Professional (PMP) certification.
• Proficiency with scheduling software programs: Microsoft Project, ERP, and MRP systems.

Pay

Salary range: $149,200.00 - $214,800.00