Customer Project Manager

About the role

This role serves as the primary point of contact after order receipt and ensures successful execution by coordinating customers, distributors, sales teams, manufacturing facilities, engineering resources, vendors, and internal stakeholders throughout the project lifecycle.

Responsibilities

• Own and manage customer projects from order preparation through manufacturing release, shipment, delivery, post-shipment support, and financial reconciliation.
• Confirm customer requirements including drawings, specifications, job site requirements, bill of materials, and scope alignment while identifying and clarifying exceptions.
• Partner with Field Sales and project stakeholders to review and validate purchase orders, technical requirements, commercial requirements, schedules, and project deliverables.
• Serve as the lead customer contact throughout the lifecycle of the project, providing project updates, managing expectations, and ensuring a positive customer experience.
• Review customer, distributor, and internal requests regarding order status, schedule changes, shipment updates, and project execution milestones.
• Monitor project performance through kickoff meetings, schedule tracking, progress reviews, issue resolution, and ongoing stakeholder communications.
• Cookordination activities across multiple business units, manufacturing facilities, engineering teams, vendors, and support organizations to ensure successful project execution.
• Validate and communicate project schedules while proactively identifying risks, constraints, and opportunities for improvement.
• Lead issue resolution efforts and collaborate with cross-functional teams to maintain project commitments and customer satisfaction.
• Utilize project reporting tools, internal systems, and business processes to monitor project health, identify required actions, and drive execution.
• Manage multiple projects simultaneously while balancing competing priorities and stakeholder needs.
• Lead project closeout activities including financial reconciliation, verification of equipment delivery, installation support, startup coordination, training support, and completion of project documentation.
• Build and maintain strong relationships with customers, distributors, sales teams, and internal stakeholders.
• Compare, differentiate, and propose alternative products or solutions that deliver additional customer value.
• Drive operational efficiency while maintaining high levels of project execution and customer service.
• Exercise sound judgment and critical thinking to resolve complex issues and make decisions in ambiguous situations with minimal supervision.

  Qualifications

  • Absolutely required: Bachelor's degree in Engineering, Business Administration, Project Management, Construction Management, Operations, or a related discipline.
  • Desirable: Prior experience in project management, project coordination, customer project management, order management, operations, logistics, manufacturing, construction, industrial, electrical, utility, or infrastructure-related environments.
  • Strong project management skills with the ability to initiate, plan, execute, monitor, and close projects successfully.
  • Excellent communication and interpersonal skills with the ability to build trust and influence stakeholders at all levels.
  • Prior proven customer-facing experience and a demonstrated ability to manage customer expectations, resolve issues, and strengthen long-term relationships.
  • Ability to prioritize competing demands across multiple projects, customers, and internal teams.
  • Strong organizational, time management, and multitasking skills in a fast-paced environment.
  • Experience collaborating across cross-functional teams and coordinating activities between internal and external stakeholders.
  • Strong leadership capability with the ability to work independently and deliver results.
  • Excellent critical thinking, analytical, and problem-solving skills.
  • Comfortable operating in ambiguous situations where resourcefulness, initiative, and sound decision-making are required.
  • Experience reviewing schedules, managing project milestones, monitoring risks, and driving projects to successful completion.
  • Proficiency with Microsoft Office applications, including Excel and other business productivity tools.
  • Familiarity with electrical distribution equipment, power systems, industrial products, manufacturing environments, or related industries.
  • Experience working with distributors, contractors, vendors, or customer-facing project environments.
  • CAPM, PMP, or similar project management certification is a plus.
  • Demonstrated career stability and a track record of successful collaboration, communication, and customer support.