Customer Project Manager

Key Responsibilities

• Order to Remittance (OTR) responsibilities for technical and commercial project order execution of New Unit and Service equipment orders from channel partners, key accounts, and direct customers.
• Focused primarily on equipment scope of supply according to INNIO Waukesha Product Program.
• Ensure customer satisfaction.
• Proactive risk identification and management for all aspects of order execution.
• Responsible for revenue, payment collection, inventory, and claim management for all assigned orders under execution in close cooperation with Finance.
• Execution of changes to booked orders using existing change order process.
• Identify inefficiencies and gaps in the existing order process.
• Create new or modify existing processes to address inefficiencies and gaps.
• Implement process changes cross-functionally.
• Support know-how transfer and training programs for Channel Partners to align project execution processes with INNIO Waukesha’s Project Management processes.
• Support continuous development of the Project Management Process and tools based on Key Performance Indicators (KPIs) such as revenue, contribution margin, customer satisfaction, complete and on-time delivery, finished goods inventory, and collections.
• Focus on customer alignment and simplification initiatives to ensure qualitative and effective order execution.

Qualifications & Skills

• Bachelor’s Degree in Engineering (e.g., mechanical, electrical), business, or a related field.
• 3+ years of industry experience, preferably with reciprocating engines and in the discipline of customer project management.
• Excellent communication and negotiation skills.
• Team player and strong reliability.
• Demonstrated external focus and inclusiveness.
• Willingness to travel up to 20%.