Customer Project Manager

Key Skills And Experience

• Impact: Short-term contributions within own subject area, measurable input into new products/processes/standards/operational plans.
• Scope & Contribution: Operates autonomously, analyzes, develops, and implements concepts and solutions as a subject matter expert. May have managerial responsibilities for people.
• Innovation: Carries out specialized activities/projects according to general direction, influences others to support decisions, works mostly independently, analyzes situations/data requiring review of relevant factors, demonstrates success in multiple roles, adaptable to complex changing business environments.
• Communication: Communicates with internal and external parties, influences others to accept job function’s view/practices, conducts briefings with senior leaders, negotiates regarding operational issues.
• Knowledge & Experience: Management experience/achieved well-advanced skills in a specific professional discipline, recognised expert in their field (depth & breadth), requires 5-8 years extensive relevant experience and/or a graduate/postgraduate equivalent degree.

How You Will Contribute And What You Will Learn

• Manages customer programme/project for a defined product/service scope for a medium/large and/or complex customer contract with medium/high risk probability.
• Delivers operational and project scope to the customer, ensuring alignment with Nokia Mode of Operation (MoO), BG/BL guidelines, and PM@Nokia methodology.
• Plans customer project, updates plans to reflect and anticipate changes, coordinates change management on CSSQ aspects, ensures consistency among financial, product, and service forecast activities.
• Participates in pre-sales and sales process activities, determines delivery approach alternatives, manages selection of final recommended approach, ensures handover from Sell to Execute and Delivery to Care, initiates and executes project contract management process, defines customisation of global operational processes.
• Serves as primary interface towards the customer in all activities related to own scope of the contract, including handling customer complaints, corrective actions, and changing requirements, prepares clear and effective communications plan, ensures proactive communication of relevant information to the customer and stakeholders, monitors and controls project delivery within budget, profitability forecast, and planned scope, ensures data quality in project-related tools and repositories, conducts thorough risk management, seeks to define new opportunities to expand and renew contracts with the customer, leads project team, completes project closure/handover as required.

Customer Project Management (CPM)

• Ensures customer projects/programmes are delivered within agreed scope, budget, schedule, and quality.
• Manages customer (and all stakeholder) relationships and expectations during contract fulfilment.
• Drives improvement actions to secure project gross margin and upselling/cross-selling.
• Contains projects throughout all phases, starting from delivery approach identification to completion/care/operation.